Information last updated on 8 November 2010 at 8.45pm AEDT.
Following an incident on 4 November Qantas suspended scheduled A380 services and we will not return the A380s to service until confident that the issues have been identified and fully resolved.
An intensive inspection program is being carried out on all Rolls-Royce engines in our A380 fleet, and at this stage we do not expect to operate the A380 fleet for at least another 72 hours.
As a result of the fleet grounding, a number of passengers were affected. We have been working to clear the backlog through relief flights and scheduled services. The most significant backlog of passengers occurred in Los Angeles. A Special Assistance Team has been deployed to Los Angeles to assist, and hotel accommodation, meals and international phone calls have been provided for those passengers impacted by the A380 disruptions. This backlog is expected to be cleared by last departure from Los Angeles on 8 November.
All Qantas aircraft across are network are being utilised to ensure there is minimal disruption to scheduled international services.
Regular updates will be available at qantas.com